FraudSentinel360 – Comprehensive Fraud Case Management Solution for BFSI Sector

Introducing FraudSentinel360– A Comprehensive Solution

FraudSentinel360 is an end-to-end fraud case management platform designed to streamline the complete lifecycle of a fraud case — from initial reporting, triage, and investigation, to legal action, committee reviews, and regulatory reporting.

Built in alignment with the RBI Master Directions on Fraud Risk Management (2024) and the IRDAI Corporate Governance and Anti-Fraud Guidelines, the solution supports structured workflows, seamless inter-departmental collaboration, centralized case and document management, and automated generation of FMR-1, FMR-2, and FMR-3 etc. reports for regulatory compliance.

Key Features

Aligned with RBI’s FMR-1 format, the platform enables internal stakeholders (Branches, Business Units, Audits, etc.) to report frauds through standardized templates. It also facilitates secure reporting by customers, vendors, and whistleblowers via web forms and QR codes—supporting anonymity and capturing structured data for efficient triage.

📁 Centralized Case Repository

All fraud-related information—case files, supporting documents, investigation notes, and communication history—is stored securely in a centralized repository with role-based access control.

Configure investigation workflows and define stages such as Reported → Under Review → Investigated → Closed—ensuring seamless movement of cases across departments.

🔄 Customizable Workflows

👥 Role-Based Access & Responsibility Mapping

Assign clear roles and responsibilities to departments such as Legal, Compliance, Vigilance, Audit, Risk, and Business teams with department-wise Turnaround Times (TATs) for each action.

📅 TAT Tracking & Escalation Mechanism

Automatically monitors TATs at each stage, sending timely reminders and escalating overdue actions to ensure accountability and on-time resolution.

📨 Real-Time Alerts & Notifications

Notifies stakeholders via email and in-app alerts for key case events—report submission, reassignment, new evidence, approvals, and closures.

📊 Fraud Analytics & Dashboards

Interactive dashboards provide real-time visibility into fraud trends, root cause analysis, fraud typologies, and repeat offender patterns for leadership and fraud committees.

📄 Automated Regulatory Reporting

Generates RBI-compliant reports (FMR-1, FMR-2, FMR-3) and customized reports for internal fraud monitoring committees, audit teams, and board-level reviews.

🛠️ Custom Module & Integration Support

Extendable architecture to include Notice Management, Third-Party Fraud Monitoring, or integration with ERP, Core Banking, or HR systems based on client needs.

📝 Simplified & Structured Reporting

Robust Security You Can Trust

>ISO 27001 Certified

>Role-Based Access Control

>End-to-End Data Encryption

>Audit Trails for Every Action

>GDPR Compliant Architecture

>On-Premises or Dedicated Cloud Hosting

How It Works

Capture Fraud Reports

Investigate and Manage Cases

Submit Regulatory Reports / Take Action

STEP 1

STEP 2

STEP 3

FraudSentinel360 has significantly streamlined our fraud case handling process. The automated workflows, centralized case tracking, and RBI-compliant reporting have brought structure, speed, and transparency to our vigilance operations. It's a must-have solution for any NBFC committed to strong governance.

— Head – Fraud Control Unit

"FraudSentinel360 has transformed the way we manage fraud cases. From simplified reporting to automated FMR generation, the system ensures regulatory compliance while enabling real-time visibility across departments. It’s a robust and reliable solution that has strengthened our internal controls."

— Head - Vigilance, Private Sector Bank

★★★★★

★★★★★

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