📌 Frequently Asked Questions (FAQ)

🔍 About the Solution

1. What is Fraud Sentinel 360?
FraudSentinel360 is an end-to-end fraud case management platform designed to streamline the complete lifecycle of a fraud case — from initial reporting, triage, and investigation, to legal action, committee reviews, and regulatory reporting. Built in alignment with the RBI Master Directions on Fraud Risk Management (2024) and the IRDAI Corporate Governance and Anti-Fraud Guidelines, the solution supports structured workflows, seamless inter-departmental collaboration, centralized case and document management, and automated generation of FMR-1, FMR-2, and FMR-3 etc. reports for regulatory compliance.

2. Who can use Fraud Sentinel 360?
The solution is built for Banks, NBFCs, Insurance Companies, and large corporates that require structured fraud governance, reporting, and interdepartmental case handling.

3. What types of fraud does it handle?
Fraud Sentinel 360 supports internal, customer, third-party, cyber, and operational fraud cases. It can be customized for specific organizational needs.

⚙️ Features & Capabilities

4. Does it support automated regulatory reporting (FMRs)?
Yes. Fraud Sentinel 360 automates the generation of FMR-1, FMR-2, and FMR-3 reports as per RBI’s defined formats, minimizing manual errors and improving compliance.

5. Is there a whistleblower module included?
Yes. It includes the WhistleSentinel module – a secure, anonymous, and multi-channel whistleblower reporting system integrated with case management workflows.

6. Does the platform support role-based access?
Absolutely. Role-based access control ensures that only authorized departments (e.g., Vigilance, Compliance, Legal, Audit) can view or act on assigned cases.

7. Can we track case timelines and escalations?
Yes. The system has built-in TAT (Turnaround Time) tracking, automated alerts, and escalation logic to ensure timely action.

8. Does the system provide dashboards and analytics?
Yes. Real-time dashboards offer visibility into fraud trends, case statuses, investigator performance, and department-wise insights.

🛡️ Security & Compliance

9. Is Fraud Sentinel 360 secure?
Yes. The platform is hosted on ISO 27001-certified infrastructure and uses AES-256 encryption for data in transit and at rest. It is also GDPR compliant.

10. Can we host the solution on our own servers?
Yes. Fraud Sentinel 360 supports flexible deployment options:

• On-Premises

• Cloud-Hosted (AWS)

• Hybrid, based on your IT policy

11. Is the system compliant with Indian regulatory frameworks?
Yes. It aligns with RBI’s Master Directions (2024), IRDAI anti-fraud norms, SEBI regulations, and Companies Act whistleblower provisions.

🧩 Implementation & Customization

12. How long does implementation take?
Typical implementation ranges from 2 to 6 weeks, depending on deployment type, modules selected, and customization requirements.

13. Can the workflows be customized to our policies?
Yes. Investigation workflows, approval matrices, committee flows, and escalations can all be customized to mirror your internal SOPs.

14. Is training provided?
Yes. We provide onboarding, administrator training, user manuals, and optional refresher sessions.

💼 Licensing, Pricing & Support

15. What is the pricing model?
We offer annual subscription plans based on the number of users, modules activated, and deployment type (cloud/on-prem).
Contact us for a tailored quote.

16. Is AMC or support included?
Yes. Annual Maintenance & Support (AMS) is included in the subscription. It covers technical assistance, issue resolution, and platform updates.

17. Do you offer managed services for fraud handling?
Yes. For clients who prefer external support, we offer third-party management services including case intake, triage, and reporting assistance.

📞 Still Have Questions?

Reach out to us anytime at
📧 contact@fraudsentinel360.com
📱 +91 99221 13707