Enterprise Fraud
Risk Management
Prevent, Detect, Investigate, Manage and Report Fraud in One Unified Digital Ecosystem
FraudSentinel360 eFRM is an AI-enabled Enterprise Fraud Risk Management platform for banks, NBFCs, insurance companies and other financial institutions, replacing spreadsheets, emails and disconnected applications with a single controlled workflow.
Fraud Risk Won’t Wait
for Disconnected Systems
Fraud can now originate anywhere: onboarding, lending, transactions, collections, employee conduct, vendors, digital channels, insurance claims and third-party operations. Organised fraud networks, synthetic identities and document forgery are only making it harder to catch.
Many institutions still manage the fraud lifecycle through spreadsheets, emails and disconnected applications: Early Warning Signals in one system, investigations in another, regulatory reports prepared separately. The result is delays, inconsistent investigations, missed escalation timelines and limited visibility for management.
FraudSentinel360 addresses this with one integrated platform covering the complete fraud risk management lifecycle, from Early Warning Signals and detection to investigation, case management, recovery tracking and regulatory reporting.
One Platform for Enterprise
Fraud Risk Management
FraudSentinel360 acts as a central system of record for fraud-related activities across the organisation, enabling every department to work within a controlled, collaborative environment.
The platform receives fraud alerts and complaints from multiple sources, assigns them to the right teams, supports assessment and investigation, monitors service-level timelines and facilitates committee decisions, so institutions can run consistent fraud management practices across products, locations, business units and legal entities.
Highly configurable, and aligned with your Fraud Risk Management Policy, delegation matrix, reporting structure, investigation methodology and regulatory obligations.
End-to-End Fraud
Lifecycle Management
A case may originate from an Early Warning Signal, system-generated alert, customer complaint, whistleblower disclosure, employee escalation, audit observation, transaction monitoring system, external agency communication or manual referral.
Every case begins with structured registration and a quick first read on how serious it is.
Investigators plan the enquiry, gather proof and build a complete, traceable picture of what happened.
Findings are analysed for underlying causes and passed through the institution’s approval chain.
Material cases go before the relevant committee, and affected parties are formally notified.
The case is formally classified and, where required, reported through the appropriate regulatory channel.
Recovery and legal action are tracked to conclusion, preventive actions are logged, and the case is closed with a documented post-closure review.
Every material activity performed on a case is recorded, helping the institution maintain accountability, traceability and an appropriate audit trail.
Early Warning
Signal Management
A configurable library of checks identifies indicators that may point to emerging fraud, stress, misconduct or irregularity, fed by Loan Management Systems, Loan Origination Systems, Core Banking Systems, transaction platforms and collection systems via API, file or scheduled exchange.
Signals are scored by severity, frequency, exposure, product, geography and customer risk, and related alerts are correlated into one comprehensive risk view.
Explore the complete 100+ configurable EWS signal library and the full alert lifecycle on our dedicated Early Warning System page and the EWS Check Library.
Centralised Fraud
Case Management
A standardised framework for investigating and managing fraud cases across the enterprise, with each case carrying a complete, structured record.
Cases are assigned by business unit, product, geography, risk category or investigation expertise, with automated alerts when an activity is pending or a timeline is approaching. Maker-checker controls, multi-level reviews and approval workflows ensure sensitive decisions, such as classifying an account as fraud, issuing a show-cause notice or submitting a regulatory report, follow the institution’s authorised process.
Related cases can be linked, helping investigators identify repeated individuals, common documents, connected accounts, shared addresses, devices, phone numbers, vendors or transaction patterns.
Dynamic Workflow and
Low-Code Configuration
A rigid application forces you to redesign your processes around the software. FraudSentinel360’s low-code/no-code approach lets authorised users configure the platform to match how your institution actually works.
Investigation and
Evidence Management
Investigators can record allegations, prepare investigation plans, assign tasks, upload evidence, document interviews, capture findings and recommend actions, all in one structured digital workspace.
Document-related metadata and a history of case activities are preserved, with granular access controls restricting sensitive information to authorised users. Standardised investigation templates and checklists improve quality and consistency across teams and locations, while management can monitor progress, ageing, pending tasks and bottlenecks without waiting for separately prepared status reports.
Regulatory
Reporting
Manual preparation of regulatory reports is time-consuming and error-prone when information sits in different teams and applications.
FraudSentinel360 is designed to support regulatory reporting requirements applicable to banks and NBFCs, including relevant RBI fraud-monitoring and reporting processes, maintaining the connection between the underlying case, internal approvals and the final regulatory submission.
Regulatory reports and formats remain subject to applicable laws, directions and periodic regulatory changes. FraudSentinel360’s configurable architecture enables relevant templates, fields and workflows to be updated as requirements evolve.
Artificial Intelligence
Capabilities
FraudSentinel360 incorporates AI to improve the productivity, consistency and decision support of fraud risk and investigation teams, while retaining appropriate human oversight.
AI-generated outputs support, not replace, professional judgement. Decisions on investigation findings, customer treatment, employee action, fraud classification and regulatory reporting remain subject to authorised human review and approval.
Dashboards, Analytics and
Management Information
Role-based dashboards for investigators, Fraud Risk Heads, Chief Risk Officers, compliance teams, committees and senior management.
Configurable dashboard and report builders let you build the views you need, without relying on a limited set of pre-defined reports.
Committee, Notice and
Decision Management
Fraud cases often require evaluation by internal committees or senior authorised officers. FraudSentinel360 supports the full procedural trail, from presentation to follow-up.
Integration With Your
Technology Ecosystem
FraudSentinel360 is designed to operate as part of your broader technology landscape.
Security, Governance and
Access Control
Fraud-related information is highly sensitive. Access is restricted at the level of department, entity, geography, case category, role or individual case.
Illustrative case audit trail
Key Benefits
Transition from fragmented, reactive fraud handling to an integrated, data-driven and preventive fraud risk management model.